Returns / Refunds / Cancellation Policy
We will offer a full refund, repair or replacement service for any faulty goods purchased from GBA Pen Company LTD.
If you change your mind or you are unhappy with your purchase, you may return them to us in their original resale able condition (unused and in their box with instructions) for a refund within 30 days of receiving the item.
The value of your refund will be the transaction price stated at the time of your order less any postage costs you are charged.
Any missing contents, damage to items or packaging will be deducted from the refund accordingly. We are unable to refund or exchange refills that have been opened as these are not resalable. Please check carefully before opening the packaging.
Please ensure you use the correct postage when returning goods. Insufficient postage will sometimes result in the package getting lost in the post. In this instance we will be unable to credit you or exchange your goods. A first class stamp is insufficient to return any item we sell including 1 refill. This will require at least a large letter stamp. Please check with your post office.
All returns are the responsibility of the customer.
ALL Returns must be sent back to us via "Royal Mail, Special Delivery" or "Recorded Delivery" (this ensures a tracking number). Proof of postage does not mean proof of receipt.
We can only offer refunds on the same card used for the purchase.
Engraving - Once an order has been confirmed we are unable to give refunds or cancel orders which include engraving.
When returning goods, please include your full details and reason for return for a prompt refund.
Postage costs for returns are the responsibility of the customer.
All Colours of products on screen are for visual effect and may not may be 100% accurate.
We will notify you as a customer of dispatch of item and we can not guarantee the delivery times as this is handled by third party companies.
We do not store your credit card details via our website. We
will only use your information input into our website to fulfill the order.
Pen Company LTD do not disclose buyers' information to third parties other than
when order details are processed as part of the order fulfilment. In this case,
the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of
the contents of your shopping cart, to store delivery addresses if the address
book is used and to store your details if you select the 'Remember Me' Option.
You can turn off cookies within your browser by going to 'Tools | Internet
Options | Privacy' and selecting to block cookies. If you turn off cookies, you
will be unable to place orders or benefit from the other features that use
cookies. Data collected by this site is used to:ed for dealing with your order
You can be confident that your bank and personal details will remain confidential
We conform to the requirements of the Data Protection Act, 1998.